![]() Winner: Trello here is slightly better than Clickup because of its stable support system and community.īut when it comes to addressing queries and assisting customers personally, both tools offer slow support to all users and onboarding support only to premium and enterprise users. Also, there have been a lot of complaints lately regarding their support system. ![]() Whereas, ClickUp has no such community for users to discuss their problems and use cases. Trello also has community and support operatives. It allows you to chat, VoIP, video conference, attach contacts, record interactions with clients, set up and track inquiries throughout the sales pipeline, and analyze data through sales analytics.īoth ClickUp and Trello provide decent customer support, a good knowledge base and demo videos to get started with. In this case, a tool like SmartTask that combines CRM with Project Management can be your savior. Moreover, when it comes to handing over tasks from one team to another, say from sales to operations, or operations to accounts, it becomes even more difficult to communicate important details. However, both the tools lack many more important features that help with external communication, such as attaching contact details to tasks, call recording, VoIP, etc. Winner: It’s obvious that ClickUp wins this case for having native team communication features. This means that the majority of your communication inside Trello itself will consist of commenting on task cards and tagging your colleagues to ensure they see it – leaving much to be desired. While you can integrate Trello with popular team chat solutions such as Slack or Google Hangouts, it doesn’t have any native real-time communication. ![]() Trello, on the other hand, tends to fall quite short on team communication. Lastly, the chat view even has slash commands which are reminiscent of Notion and help you format messages quicker. With ClickUp’s chat view, it’s possible to any user on your workspace and they’ll automatically receive the message on their main notifications feed. But if you are someone who mostly uses Kanban, then Trello will definitely be the better option.ĬlickUp’s chat view lets you communicate with fellow team members in real-time and actually feels rather similar to using Slack. Winner: Clickup bags more points here for offering diverse views in its free plan. But in order to keep up with the competition and the subsequent demand, Trello decided to introduce Timeline, Tables, Dashboard, and Calendar to its feature set that are only available on their paid plans Trello was exclusively a Kanban-style board that worked for most people due to its simplicity. But do we really need these many options in the first place? Too many options only create complexity making the learning curve steep and navigation difficult. With literally dozens of customizable features, it allows you to manage your workflow easily and is scalable to a wide range of industries, and is suitable for small start-ups and large corporations alike.ĬlickUp has gone beyond just Kanban-style board view and offers multiple ways to look at your tasks such as lists, Calendars, Maps, Timeline, Workload, etc. ![]() Without further-a-do, let’s go into deep dives on each of these tools to help you create perfect work solutions for your projects.įounded in 2017, ClickUp recently ventured into the space of project planning and collaboration but has been successful in acquiring a wider market share compared to its counterparts. Now that you have landed on this page, allow me to assume that you’ve already made up your mind to go with either ClickUp or Trello and looking for an expert reviewer like me □ to help you make the right decision. Congratulations on that! □īut the biggest challenge, I believe, is not convincing the management to invest in a good project management software, but finding the one that best fits your organization's needs. Honestly, it’s the best decision you could make as a Project Manager. So finally you’ve decided to introduce a Project Management Tool in your organization. ![]()
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